Hi, my name is
Caitlyn
I'm a software developer from Northern Ireland with a degree in Computer Science. I have a strong passion for open-source software and love exploring new technologies and finding creative solutions to real-world problems.
Experience
Quality Assurance
Jun 2022 — Present
- •Conduct User Acceptance Testing for content updates on the Hypixel Network to identify, document and resolve UI/UX bugs and concerns before release
- •Oversee the bug reporting lifecycle by triaging, reproducing and refining player-submitted issue reports via YouTrack to establish quicker resolution times
- •Collaborate cross-functionally with designers and developers to communicate issues, enhance accessibility, and fine-tune any gameplay features and balancing for a more polished end product
- •Provide actionable feedback on design and gameplay elements so releases are visually appealing, intuitive and enjoyable for the community
- •Perform the final send-off on upcoming features and updates after ensuring they meet rigorous quality standards and align with community expectations
Content Moderator
Apr 2018 — May 2021 (Voluntary)•May 2021 — Jun 2022
- •Moderated over 25,000 pieces of player-reported and player-created content, enforcing internal guidelines and issuing chat mutes and server bans when required
- •Resolved over 6,500 forum queries and thousands of messages in-game, providing one-on-one support for players
- •Collaborated with a team of 100+ volunteers until the introduction of the Game Master role, maintaining consistent enforcement of rules and guidelines and assisting with complex cases
- •Participated in the onboarding process for up to 20 new volunteers, teaching behavioural guidelines, internal tools and systems while tracking progress through weekly meetings over a 6-week period
- •Proactively monitored Hypixel SkyBlock's economy to identify and address violations such as real-world trading and scams, enforcing consequences aligned with guidelines created to maintain a fair environment for all players
- •Handled reports of players using unauthorised modifications (e.g. cheats) with an average response time of under 5 minutes, and reports of chat offences in under 8 hours
Player Experience Creator
Jan 2018 — Apr 2018
- •Designed and launched Minehut's first third-party server, showcasing the capabilities of their new third-party server system to the community
- •Adopted an agile approach to test, refine and improve the server's features
- •Made use of pre-made and customised assets to quickly iterate and develop server content, achieving a rapid launch without compromising quality
Projects
Hypixel: Disasters
A project I created for Hypixel's 2023 Game Jam. The aim of this game is to survive an onslaught of randomly chosen disasters with up to 15 others. It was later chosen to develop further and release as a minigame.
Hypixel Community Discord Bot
A multi-purpose bot for the Hypixel Network's SkyBlock Nerds Discord server built in Java. The bot contains many features, including Minecraft-like image generation, suggestion curation, user activity tracking, session metrics, and more.
JavaMavenMongoDBDockerPrometheusGrafanaGitHub Actions
BazaarTracker
Acquired
BazaarTracker was among the first projects to use Hypixel SkyBlock's Bazaar API data, offering lifetime historical price data and investment insights from the Hypixel SkyBlock Bazaar through a dedicated website for free.
Node.jsExpressPostgreSQLTailwindCSS
Minecraft Realms Mapmaking
I contributed a number of maps to the Minecraft: Java Edition Realms map library over the span of a few months, including Dodge, Draughts, and River Rampage.